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Shipping & Returns

Q) Why isn't a freight charge included in the total?

A) Because wholesale orders can include lots of different items we can't automatically calculate a accurate freight charge. So we calculate a freight charge once we have looked at your order and determined the best freight method. We will contact you with a final invoice amount, please wait for this call/email before making a direct deposit.

 

Shipping

Please note we do not determine your freight online put rather after your order has being picked and packed, we then contact to notify of the final amount. This include bank and credit card orders.

Brisbane/ipswich/logan orders normally are $8.00 per box upto 25kg. While Sunshine & Gold Coast are $12.00 per box upto 25kg each.

Sydney and certain regional Queensland centres are charged at approximately $13.00 for below 5kg and $4 for each additional 5kg. These charges are estimates based on weight, bulky items may attract higher charges.

We use Fastways Couriers and Direct Freight Express for shipping where available and Australia Post for regional areas. If you have your own freight company account we will allow freight pick-up of your order. Pallet orders are via direct Freight Express and Gilders Transport.

If you require your order by a certain date, i.e a fate or festival event, please let us know so we can make sure there are no problems.

We can provide tracking details upon request.

 

Freight Prices Guide

These charges are estimates based on weight, bulky items may attract higher charges.

Brisbane: $8/box (<25kg)

Gold coast: $12/box (<25kg)

Sunshine Coast: $12/box (<25kg)

Sydney, certain Qld & Nsw regional centres: starting from $12.00 (first 5kg)+$4 each additional 5kg

Melbourne: starting from $24.00 (first 5kg)+$4 each additional 5kg.

Please see the map below, red dots same as sydney, orange dots same as melbourne charges.

For areas in the dark green, white & grey area we use either Direct Freight Express or Australia Post.

Larger orders with multiply boxes result in a cheaper price per box.

fastways

 

 

Oversea Orders (South Pacific and New Zealand)

Please note that overseas orders have a minimum order of $500, and will use Australia Post or a provided freight forwarder.

 

Returns

please contact one of our sales team to arrange for returns of damaged or incorrect stock, we can provide a full refund or store credit to your next order whichever you prefer. via email or phone This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or p.h (07) 32875205.